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Pennsylvania Code (Last Updated: April 5, 2016) |
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Title 52. PUBLIC UTILITIES |
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PART I. Public Utility Commission |
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Subpart C. Fixed Service Utilities |
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Chapter 56. Standards and Billing Practices for Residential UtilityService |
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SubChapter Q. DISPUTES; TERMINATION DISPUTES; INFORMAL AND FORMAL COMPLAINTS |
| Section 56.371. Follow-up response to inquiry |
| Section 56.372. Dispute procedures |
| Section 56.373. Time for filing an informal complaint |
| Section 56.374. Effect of failure to timely file an informal complaint |
| Section 56.381. General rule |
| Section 56.382. Contents of the utility company report |
| Section 56.391. Informal complaint filing procedures |
| Section 56.392. Commission informal complaint procedure |
| Section 56.393. Termination pending resolution of the dispute |
| Section 56.394. Conference procedures |
| Section 56.401. General rule |
| Section 56.402. Filing |
| Section 56.403. Review from informal complaint decisions of the Bureau of Consumer Services |
| Section 56.404. Ability to pay proceedings |
| Section 56.411. Duties of parties: disputing party’s duty to pay undisputed portion of bills; utility’s duty to pay interest whenever overpayment found |
Notation
The provisions of this Subchapter Q issued under Chapter 14 of the Public Utility Code, 66 Pa.C.S. Chapter 14.
The provisions of this Subchapter Q adopted October 7, 2011, effective October 8, 2011, 41 Pa.B. 5473.
This Subchapter cited in 52 Pa. Code § 56.1 (relating to statement of purpose and policy); 52 Pa. Code § 56.251 (relating to statement of purpose and policy); and 52 Pa. Code § 56.252 (relating to definitions).