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Pennsylvania Code (Last Updated: April 5, 2016) |
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Title 52. PUBLIC UTILITIES |
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PART I. Public Utility Commission |
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Subpart C. Fixed Service Utilities |
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Chapter 56. Standards and Billing Practices for Residential UtilityService |
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SubChapter Q. DISPUTES; TERMINATION DISPUTES; INFORMAL AND FORMAL COMPLAINTS |
Section 56.391. Informal complaint filing procedures
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An informal complaint may be filed orally or in writing and must include the following information:
(1) The name and address of the complainant and, if different, the address at which service is provided.
(2) The telephone number of the complainant.
(3) The account number of the complainant, if applicable.
(4) The name of the utility.
(5) A brief statement of the dispute.
(6) Whether the dispute formerly has been the subject of a utility company investigation and report.
(7) Whether the dispute formerly has been the subject of a Commission informal or formal complaint.
(8) The date, if any, of proposed termination.
(9) The relief sought.
Notation
This section cited in 52 Pa. Code § 56.340 (relating to winter termination procedures); 52 Pa. Code § 56.382 (relating to contents of the utility company report); and 52 Pa. Code § 56.394 (relating to conference procedures).