Section 56.372. Dispute procedures

A notice of dispute, including termination disputes, must proceed, according to this section:

(1) Attempted resolution. If, at any time prior to the actual termination of service, a customer advises the utility that the customer disputes any matter covered by this chapter, including, but not limited to, credit determinations, deposit requirements, the accuracy of utility metering or billing or the proper party to be charged, the utility shall attempt to resolve the dispute in accordance with § 56.381 (relating to general rule).

(2) Termination stayed. Except as otherwise provided in this chapter, when a termination dispute or complaint has been properly filed in accordance with this subchapter, termination shall be prohibited until resolution of the dispute or complaint. However, the disputing party shall pay undisputed portions of the bill.

Notation

Cross References

This section cited in 52 Pa. Code § 56.266 (relating to transfer of accounts).