Section 64.35. Deposit requirements for existing customers

Deposits may be required to secure the account of an existing customer if any of the following conditions exist:

(1) Delinquent account. A customer has made payment of two consecutive bills, or of more than two bills within the proceding 12 months, after the payment due date. Before requesting a deposit under this paragraph, the LEC shall give the customer written notification of its intent to request a deposit if current and future bills continue to be paid after the due date.

(i) Notification shall clearly indicate that a deposit is not required at this time but that, if bills continue to be paid after the due date, a deposit will be required.

(ii) Notification may be mailed or delivered to the customer together with a bill for telephone service.

(iii) Notification shall set forth the address and telephone number of the LEC office where complaints or questions may be registered.

(iv) The subsequent request for deposit shall clearly indicate that a customer should register a question or complaint about that matter prior to the date the deposit is due in order to avoid having service suspended pending resolution of a dispute. The request shall include the telephone number of the LEC office where questions or complaints may be registered.

(2) Condition to the reconnection of service. A LEC may require a deposit as a condition for reconnection of service after suspension or termination of service for nonpayment.

(3) Failure to comply with payment agreement. A LEC may require a deposit when a customer fails to comply with the terms and conditions of a payment agreement, whether or not service has been suspended or terminated.

The provisions of this § 64.35 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887. Immediately preceding text appears at serial pages (140295) to (140296).

Notation

Cross References

This section cited in 52 Pa. Code § 64.32 (relating to credit standards).