Section 64.34. Written procedures

Each LEC shall establish written procedures for dtermining the credit status of an applicant. Each LEC employe processing applications or determining the credit status of an applicant shall be familiar with and have ready access to a copy of the written procedures of the LEC. A copy of the procedures shall be maintained on file in each business office of the LEC and be made available, upon request, for inspection by the public and the Commission.

(1) Informing applicants of procedures. The LEC personnel shall provide an explanation of applicable credit and deposit procedures to each customer or applicant for service.

(2) Reasons for deposit request. If a deposit or payment of an outstanding residential account is required before furnishing service, the LEC shall inform the applicant in writing of the reasons for denial of credit and how to obtain service. Existing customers will be informed of the reasons for denial of credit before suspension of service.

The provisions of this § 64.34 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887; amended July 17, 1998, effective July 18, 1998, 28 Pa.B. 3394. Immediately preceding text appears at serial page (205949).

Notation

Authority

The provisions of this § 64.34 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 504—506, 1301, 1501.