Section 57.173. Customer contacts the EGS to request a change in electric supply service

When a customer contacts an EGS to request a change from the current EGS or default service provider to a new selected EGS, the following actions shall be taken by the selected EGS and the customer’s EDC:

(1) The selected EGS shall notify the EDC of the customer’s EGS selection at the end of the 3-business day rescission period under § 54.5(d) (relating to disclosure statement for residential and small business customers) or a future date specified by the customer. The selected EGS may notify the EDC by the end of the next business day following the customer contact upon customer consent.

(2) Upon receipt of this notification, or notification that the customer has authorized a switch to default service, the EDC shall send the customer a confirmation letter noting the proposed change of EGS or change to default service. The notice must include the date service with the new selected EGS or default service provider will begin. The letter shall be mailed by the end of the next business day following the receipt of the notification of the customer’s selection of an EGS or default service provider.

The provisions of this § 57.173 amended June 13, 2014, effective June 14, 2014, 44 Pa.B. 3539. Immediately preceding text appears at serial pages (367190) to (367191).

Notation

Cross References

This section cited in 52 Pa. Code § 57.180 (relating to implementation); and 52 Pa. Code § 111.6 (relating to discipline).