Section 57.172. Customer contacts the EDC

(a) When a customer or a person authorized to act on the customer’s behalf contacts the EDC to request a change from the current EGS or default service provider to a selected EGS, the EDC shall notify the customer that the selected EGS shall be contacted directly by the customer to initiate the change. This notification requirement does not apply when a Commission-approved program requires the EDC to initiate a change in EGS service.

(b) When a customer contacts the default service provider to request a change from the current EGS to default service, the default service provider shall notify the customer that there may be a cancellation penalty to cancel service with the current EGS. Subsequent to this notice and upon express or written consent from the customer, the default service provider shall enroll the customer in default service.

The provisions of this § 57.172 amended June 13, 2014, effective June 14, 2014, 44 Pa.B. 3539. Immediately preceding text appears at serial page (367190).

Notation

Cross References

This section cited in 52 Pa. Code § 111.6 (relating to discipline); and 52 Pa. Code § 57.180 (relating to implementation).