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Pennsylvania Code (Last Updated: April 5, 2016) |
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Title 55. PUBLIC WELFARE |
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PART V. Children, Youth, and Families Manual |
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Subpart E. Residential Agencies, Facilities and Services |
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Article I. Licensing/Approval |
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Chapter 3680. Administration and Operation of a Children and Youth Social Service Agency |
Section 3680.48. Children’s grievances
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(a) The legal entity shall ensure that a written policy and procedure governing the filing of a grievance by children is developed and implemented.
(b) The grievance procedure shall be written in a clearly understandable fashion and shall be designed so that children may file grievances without fear of retaliation.
(c) The procedure shall be explained to the child as soon as the child begins to receive services.
(d) Notation shall be made in a child’s record that the agency’s grievance procedure was explained to the child.
(e) The grievance procedure shall be explained to children who can be reasonably expected to understand it, as determined by the legal entity.
The provisions of this § 3680.48 adopted January 23, 1987, effective July 23, 1987, 17 Pa.B. 392.
Notation
The provisions of this § 3680.48 issued under Articles II, VII, IX and X of the Public Welfare Code (62 P. S. § § 201—211, 701—774, 901—922 and 1001—1080).