Section 2800.41. Notification of rights and complaint procedures

(a) Upon admission, each resident and, if applicable, the resident’s designated person, shall be informed of resident rights and the right to lodge complaints without intimidation, retaliation or threats of retaliation by the residence or its staff persons against the reporter. Retaliation includes transfer or discharge from the residence.

(b) Notification of rights and complaint procedures shall be communicated in an easily understood manner and in a language understood by or mode of communication used by the resident and, if applicable, the resident’s designated person.

(c) The Department’s poster of the list of resident’s rights shall be posted in a conspicuous and public place in the residence.

(d) A copy of the resident’s rights and complaint procedures shall be given to the resident and, if applicable, the resident’s designated person, upon admission.

(e) A statement signed by the resident and, if applicable, the resident’s designated person acknowledging receipt of a copy of the information specified in subsection (d), or documentation of efforts made to obtain signature, shall be kept in the resident’s record.

Notation

Cross References

This section cited in 55 Pa. Code § 2800.16 (relating to reportable incidents and conditions); 55 Pa. Code § 2800.25 (relating to resident-residence contract); 55 Pa. Code § 2800.252 (relating to content of resident records); and 55 Pa. Code Appendix A (relating to assisted living resident rights: during residency and during discharge or termination of residency).