Section 2430.193. Acknowledgement of request and notice of review meetings

(a) The district manager will acknowledge the receipt of the request for the administrative review by written notice to the vendor within 2 working days after its receipt.

(b) This notice must state the time and place for the review, the availability at no cost of transportation, reader’s service, and other necessary services to the vendor and the specific documents the vendor shall bring to the review meeting.

(c) The notice and other communication with the vendor must clearly indicate that the administrative review is not an adversary proceeding and is intended only to settle the problem as expeditiously as possible. This review shall be held within 15 days from the date of the request unless postponed for good reason. Effort shall be made by the Office of Blindness and Visual Services (BVS) staff to assist the vendor in providing a clear definition of the complaint and the remedy being sought.