Section 601.23. Incomplete applications

If an application is not complete, the LIHEAP administering agency may take one of the following actions:

(1) Delay. Delay a decision on eligibility for a reasonable time beyond the 30-day time limit until the necessary information is received. If the eligibility decision is delayed beyond the 30-day time limit, the local administering agency shall provide a written notice to the client indicating what information is missing and the date by which the information must be provided to avoid rejection of the application.

(2) Reject. Reject the application on the basis that an eligibility decision cannot be made because the applicant has failed or refused to provide sufficient information needed to determine eligibility.

The provisions of this § 601.23 adopted June 3, 1988, effective upon publication and applies retroactively to October 15, 1987, 18 Pa.B. 2518.