Section 14.9. Categories of abuse

(a) Minor abuse. An act or omission which may cause or causes non-serious emotional or physical harm or injury to the patient/resident, where it is reasonable to believe that harm or injury would result.

(b) Serious abuse. An act or omission which may cause or causes serious emotional or physical harm or injury, where it is reasonable to believe that harm or injury would result.

(c) Negligent abuse. An act or omission which causes emotional or physical injury to the patient/resident, done carelessly and unintentionally, and which falls markedly below the reasonable standards of conduct expected of employes in performing their jobs.

(d) Violation of this title. An act intentionally done, which violates regulations relating either to patient’s/resident’s rights or to his care, where failure to so observe the regulation may lead to the patient/resident receiving emotional or physical injury or harm.