Section 64.192. Record maintenance

Each LEC shall preserve all written or recorded disputes and complaints for 4 years from the date of the written or recorded dispute or complaint. It shall also keep the records within this Commonwealth at an office located in the territory served by them, and shall make the records available for examination by the Commission or its staff. Information to be maintained shall include the following:

(1) The payment performance of the disputing and complaining customers.

(2) The number of suspensions, terminations and reconnections for each of the disputing and complaining customers.

(3) Communications to or from the disputing and complaining customers regarding matters which may be broadly construed to fall within the purview of this chapter.

The provisions of this § 64.192 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887. Immediately preceding text appears at serial page (140322).

Notation

Cross References

This section cited in 52 Pa. Code § 63.221 (relating to customer complaint procedures).