Section 63.61. Local dial service

(a) A public utility shall operate and maintain central office and interoffice channel capacity and equipment adequate to achieve the following minimum service requirements during the average busy season, busy hour:

(1) Ninety-eight percent of calls shall be provided a dial tone within 3 seconds.

(2) Ninety-seven percent of correctly dialed intraoffice calls shall be completed.

(3) Ninety-six percent of correctly dialed interoffice calls shall be completed.

(b) For purposes of this section, completion is accomplished when either a ringing or busy signal resulting only from use of the called line occurs.

The provisions of this § 63.61 adopted January 29, 1988, effective July 30, 1988, 18 Pa.B. 466.

Notation

Authority

The provisions of this § 63.61 issued under the Public Utility Code, 66 Pa.C.S. § § 501, 504, 1501, 1504 and 2901.