Section 55.105. Required 10-day notice before termination of service

(a) Ten-day notice to health care facilities. Except when required to prevent or alleviate an emergency, a utility may not terminate service without personally contacting the designated individual, or administrator of the health care facility when no designated individual is identified, at least 10 days prior to the expiration of the 37-day termination notice period required in § 55.104 (relating to required 37-day notice before termination of service). This 10-day notice shall be in addition to the 37-day notice required under § 55.104. To satisfy the requirement of 10-day personal contact:

(1) The utility shall contact the designated individual, or the administrator of the health care facility if no designated individual is identified, in person or by telephone. For purposes of this subsection, leaving a message on an answering machine will not be deemed personal contact.

(2) If the health care facility refuses to accept personal contact for more than 48 hours, the utility shall so inform the Commission’s Bureau by telephone, letter or facsimile before proceeding further with termination of service. Unless otherwise directed by the Bureau, the utility may thereafter proceed with termination of service.

(b) Ten-day notice to agencies. On the same date a utility gives the 10-day notice to the health care facility as required by subsection (a), the utility shall also inform the involved regulatory agencies, utilizing a method specified in § 55.104(c).