Pennsylvania Code (Last Updated: April 5, 2016) |
Title 52. PUBLIC UTILITIES |
PART I. Public Utility Commission |
Subpart C. Fixed Service Utilities |
Chapter 54. Electricity Generation Customer Choice |
SubChapter F. REPORTING REQUIREMENTS FOR QUALITY OFSERVICE BENCHMARKS AND STANDARDS |
Section 54.155. Informal complaints to the BCS
Latest version.
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(a) The BCS will review and analyze residential informal consumer complaints and payment arrangement requests filed with the Commission and will report the justified consumer complaint rate and the justified payment arrangement request rate to the Commission on an annual basis.
(b) The BCS will report to the Commission the number of informally verified infractions of applicable statutes and regulations relating to the treatment of residential accounts by each EDC. The BCS will calculate and report to the Commission an infraction rate for each EDC.