Pennsylvania Code (Last Updated: April 5, 2016) |
Title 52. PUBLIC UTILITIES |
PART I. Public Utility Commission |
Subpart C. Fixed Service Utilities |
Chapter 54. Electricity Generation Customer Choice |
SubChapter F. REPORTING REQUIREMENTS FOR QUALITY OFSERVICE BENCHMARKS AND STANDARDS |
Section 54.151. Purpose
Latest version.
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This subchapter establishes a means by which the Commission can develop uniform measurement and reporting to assure that the customer services of the EDCs are maintained, at a minimum, at the same level of quality under retail competition. This subchapter sets forth uniform measurements and reporting requirements for monitoring the level of the EDCs customer service performance. This subchapter also establishes the effective dates of the reporting requirements.