Pennsylvania Code (Last Updated: April 5, 2016) |
Title 52. PUBLIC UTILITIES |
PART I. Public Utility Commission |
Subpart C. Fixed Service Utilities |
Chapter 54. Electricity Generation Customer Choice |
SubChapter A. CUSTOMER INFORMATION |
Section 54.3. Standards and pricing practices for retail electricity service
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In furnishing retail electricity service, EDCs and EGSs or any entity that otherwise provides retail electricity service information to customers, shall comply with the following:
(1) Use common and consistent terminology in customer communications, including marketing, billing and disclosure statements.
(i) Use the term EDC as described in § 54.2 (relating to definitions) as a standard term.
(ii) Use the terms as defined in the Commissions Consumers Dictionary for Electric Competition (Dictionary), maintained on file in the Commissions Office of Communications. EDCs shall provide this dictionary upon customer request. The Common Electric Competition Terms as described in subparagraph (iii) shall indicate the phone number and address to request the dictionary.
(iii) EDCs shall distribute the Common Electric Competition Terms, as part of its consumer education program.
Notation
This section cited in 52 Pa. Code § 54.1 (relating to purpose).