Section 64.72. Suspension notice information

A notice of suspension must clearly and fully include the following information, when applicable, in conspicuous print:

(1) The reason for the proposed suspension.

(2) A statement of amounts past due, and of a required deposit. The suspension notice must identify the amount past due for basic service which the customer shall pay to avoid the suspension of basic service.

(3) A statement that a specific reconnection fee will be required to have service restored after it has been suspended if the reconnection fee is a part of the approved tariff of the LEC.

(4) The date on or after which service will be suspended unless one of the following occurs:

(i) Payment in full is received.

(ii) The grounds for suspension are otherwise eliminated.

(iii) A payment agreement is entered into.

(iv) A dispute is filed with the LEC.

(5) A statement that the customer should immediately contact the LEC to attempt to resolve the matter, including the mailing address and telephone number where questions may be filed and payment agreements entered into with the LEC.

(6) A medical emergency notice substantially in compliance with the form as set forth in Appendix A (relating to Medical Emergency Notice).

The provisions of this § 64.72 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887; amended June 25, 2010, effective June 26, 2010, 40 Pa.B. 3499. Immediately preceding text appears at serial pages (246507) to (246508).

Notation

Cross Reference

This section cited in 52 Pa. Code § 64.109 (relating to suspension prior to expiration of medical certification).