Section 64.63. Unauthorized suspension of service

Unless expressly and specifically authorized by the Commission, basic service may not be suspended and a suspension notice may not be sent for any of the following reasons:

(1) Nonpayment for nonbasic services.

(2) Nonpayment of delinquent fees for toll service where the LEC is technically capable of terminating toll service without also terminating basic service.

(3) Nonpayment for commercial service received at the same or different location.

(4) Nonpayment of delinquent charges based on previously unbilled telephone service resulting from LEC billing error if these charges exceed the otherwise normal, average bill by 50%. This paragraph may not prohibit suspension when the LEC reviews the charges with the customer and offers to enter into a payment agreement which, at the option of the customer, may extend at least as long as necessary to ensure that the bill in one billing period will not be greater than the normal, average bill for the period plus 50%.

(5) Noncompliance with the payment agreement before the date set for payment in the payment agreement.

(6) Nonpayment of charges for telephone service furnished more than 4 years before the date the bill is rendered.

(7) Nonpayment for residential service already furnished in the name of persons other than the customer unless a court, district justice, or administrative agency has determined that the customer is legally obligated to pay for the service previously furnished. This paragraph may not affect the creditor’s rights and remedies of the LEC otherwise permitted by law.

(8) Nonpayment of a delinquent account which accrued within the two most recent billing periods and which amounts to a total arrearage of less than $20 unless the arrearage represents the balance of a broken payment agreement.

(9) Evidence that full payment of all delinquent accounts has been made.

(10) Certification in accordance with § § 64.101—64.103 (relating to general provision; postponement of suspension pending receipt of certificate; and medical certification).

The provisions of this § 64.63 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887. Immediately preceding text appears at serial pages (140303) to (140304).

Notation

Cross References

This section cited in 52 Pa. Code § 64.24 (relating to provision of bundled service packages).