Section 62.73. Standards and pricing practices for retail natural gas service

In furnishing retail natural gas service, NGDCs and NGSs or any entity that otherwise provides retail natural gas service information to customers, shall comply with the following:

(1) Use common and consistent terminology in customer communications, including marketing, billing and disclosure statements and use the standard pricing unit of the NGDC. The three standard pricing units that are currently used by NGDCs are ccfs, Mcfs and Dths.

(2) Use the term NGDC as described in § 62.72 (relating to definitions) as a standard term.

(3) Use the terms as defined in the Commission’s “Consumer’s Dictionary for Natural Gas Competition” (Dictionary), maintained on file in the Commission’s Office of Communications. NGDCs shall provide this Dictionary upon customer request, and the “Common Natural Gas Competition Terms” as described in paragraph (4) shall indicate the phone number and address of the NGDC to request the Dictionary.

(4) Each NGDC will distribute the “Common Natural Gas Competition Terms,” found in § 62.80 (relating to common natural gas competition terms), as part of its consumer education program, as a bill insert or in a separate mailing once per year for the life of the NGDC’s choice education campaign, which is mandated in 66 Pa.C.S. § 2206(d) (relating to consumer protections and customer service).

Notation

Cross References

This section cited in 52 Pa. Code § 62.71 (relating to purpose); and 52 Pa. Code § 62.224 (relating to POR programs).