Section 54.151. Purpose

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This subchapter establishes a means by which the Commission can develop uniform measurement and reporting to assure that the customer services of the EDCs are maintained, at a minimum, at the same level of quality under retail competition. This subchapter sets forth uniform measurements and reporting requirements for monitoring the level of the EDCs’ customer service performance. This subchapter also establishes the effective dates of the reporting requirements.

                    
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